Privacy Policy

Effective Date: February 1, 2025

At United Christian Cleaners, we respect and value your privacy. This Privacy Policy outlines the types of information we collect, how we use it, how we protect it, and your rights regarding your personal information. By accessing or using our website, and/or using our cleaning services, you agree to the terms outlined in this policy. If you have any questions or concerns about this Privacy Policy, please contact us at 252-777-2381.

1. Information We Collect

We collect two types of information: Personal Information and Non-Personal Information.

1.1 Personal Information

Personal information refers to any data that identifies, relates to, or can reasonably be linked to an individual. The types of personal information we collect include:

• Contact Information: Name, email address, phone number, business name, address, and billing address.
• Account Information: Username, password (if applicable), and preferences.
• Service Information: Details about cleaning services requested, including the type of services, scheduling, location, and special instructions.
• Payment Information: Credit card information or other payment methods for billing purposes (Note: Payment information is processed securely through third-party payment providers).
• Customer Feedback: Responses to surveys or reviews, as well as service quality feedback.

1.2 Non-Personal Information

Non-personal information is data that cannot be used to identify a specific individual. This may include:

• Usage Data: Information about how you interact with our website, including your IP address, browser type, device type, pages visited, time spent on the site, and other analytical data.
• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to track your use of our website and improve your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Manage Our Services

We use your personal information to:

• Process your service requests and provide commercial cleaning services.
• Communicate with you regarding the status of your requests, service appointments, quotes, or inquiries.
• Personalize your experience with our website and services.

2.2 To Improve Our Website and Services

We analyze non-personal information (such as usage data) to enhance the functionality and content of our website, understand user preferences, and improve our overall service offering.

2.3 To Communicate With You

We may use your personal contact information to:

• Send you important updates regarding your service, such as appointment confirmations, service changes, or policy updates.
• Send promotional emails or newsletters, which you can opt out of at any time.
• Provide customer support or respond to inquiries.

2.4 For Legal and Security Purposes

We may use or disclose your information when necessary:

• To comply with legal obligations, such as a subpoena, court order, or legal process.
• To protect our rights, property, or safety, as well as that of our employees, clients, or others.

3. Sharing Your Information

We respect your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

3.1 With Service Providers

We may share your personal data with trusted third-party service providers who assist us in:

• Processing payments
• Managing customer relationships
• Sending promotional communications
• Hosting and maintaining our website

These third parties are bound by confidentiality agreements and are not authorized to use your personal data for purposes other than those outlined by us.

3.2 With Legal Authorities

We may disclose your personal information to law enforcement or other government authorities when required to do so by law, such as in response to a subpoena or legal process.

3.3 In the Event of a Merger or Acquisition

In the event that United Christian Cleaners is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction.

4. Data Security

We implement commercially reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes encryption, secure servers, firewalls, and restricted access to sensitive data.

However, no data transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee the security of any data you transmit to us.

5. Your Data Rights

You have the right to control your personal information. Below are the rights you can exercise:

5.1 Access and Update Your Information

You may access, update, or correct your personal information by contacting us at 252-777-2381.

5.2 Opt-Out of Marketing Communications

You can opt out of receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any promotional email. If you wish to stop receiving any promotional communications, you can also contact us directly at aaron@unitedchristiancleaners.com.

5.3 Deletion of Personal Information

In some circumstances, you may request that we delete your personal information. Please note that we may need to retain certain information for legal or operational reasons.

5.4 Data Portability

If required by applicable law, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

5.5 Withdrawal of Consent

If we rely on your consent to process your data, you may withdraw that consent at any time by contacting us directly.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files that are placed on your device to collect information about your browsing activities.

You can control cookies by adjusting your browser settings. However, please note that disabling cookies may affect certain features of the website, such as the ability to access secure areas or save preferences.

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected personal data from a child under 13, we will take steps to delete that data.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by [Your Company Name]. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website and indicate the effective date. Please review this policy regularly to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

United Christian Cleaners
145 Elizabeth Circle

Moyock, NC 27958

aaron@unitedchristiancleaners.com

252.777.2381

www.unitedchristiancleaners.com